Entry-Level Contact Center Representative

MCI Careers is hiring Entry-Level Contact Center Representatives to support leading global brands in a fast-paced, performance-driven environment. In this role, you’ll handle inbound and outbound customer interactions via phone, chat, and email, resolve questions, troubleshoot basic issues, and recommend products or services. You’ll work with CRM tools, follow scripts and compliance guidelines, and meet clear performance metrics (QA, CSAT, AHT). We offer structured training, ongoing coaching, a…